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As the number of channels which a company can service its customers throughhas proliferated over the years and will likely continue to, strategies need to bedeveloped that turn into actions aimed at shifting certain customers to certainchannels, in order to best optimize the cost of servicing customers vs. the levelof service they receive through different channels

Title : Channel Migration Strategies - Matching Customers to the Optimum Channels
Author : Forte Consultancy Group
Language : en
Rating :
4.90 out of 5 stars
Type : PDF, ePub, Kindle
Uploaded : Apr 06, 2021

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